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| Q: | What are your opening hours? |
| A: | Our office hours our 0900 – 1700 Monday to Friday
and 0900 – 1200 on Saturday. |
| Q: | Are there any restrictions on what can be moved? |
| A: | Yes, we are not allowed to move or store flammables/paints. |
| Q: | Do you pack on the move day? |
| A: | Normally we pack and prepare your effects the day
before your move, leaving you a few essential items (plates, cups, kettle,
bedding etc) for your last night before move day. |
| Q: | When do I have to pay? |
| A: | Payments have to be made, in full, 5 working days* prior to your move |
| Q: | Do you transport pets? |
| A: | Yes, we are able to transport your pets in a safe and secure environment to most worldwide destinations |
| Q: | Do I need to defrost my freezer? |
| A: | Technically yes, you do need to defrost you freezer.
However, if you're only moving around the corner, you could put your effects
into carrier bags, place them back into the freezer the night before and
your crew can remove the bags if the freezer is too heavy. YOU MUST DEFROST AND DRY YOUR FRIDGE AND OR FREEZER IF MOVING TO STORE. |
| Q: | Are you a member of B.A.R.? |
| A: | R46 is not a member of the B.A.R.. We exceed all of their standards, but prefer not to be involved with their association. We want to take our own direction and change the image of our industry for the better. |
| Q: | Do you offer a part load or single item service? |
| A: | Yes, we are able to do this for most destinations. The more flexible your time scale, the more flexible our costs will be. |
| Q: | How much notice do we need to give you to book our move? |
| A: | Normally 10 working days* but we will endeavour to help, even if you call on your moving day, it's happened before! |
| Q: | Can you provide me with advice on my move? |
| A: | That's our job. It's normally best for one of our move consultants to visit and discuss your requirements, but we are always at the end of the phone or you can send us an email. With a wealth of experience, we are here to help you through every step of your moving process. |
| * "Working days" refer to the normal working week of Monday to Friday and excludes weekends | |
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